A very good read about how to use social media in a customer service environment. HOW TO: Better Serve the Social Media Customer.
Where I work, we like to schedule meetings. Like most large organizations, meetings ARE the work; they become this extension of the work you do. Let’s all sit around and talk about the work we’re doing and you make sure Continue reading
Been getting more into trying to get folks to read my blog, etc. Up some traffic to my site. Technorati is one way. They want me to post a token, so that they can automagically verify it. Here goes: P2X68R24HT9M
2010 is the year of Design Simplicity. Finally. via What to Expect in 2010: UX/UI Design Simplicity.
I can’t wait to try out new CSS3 techniques, combined with WordPress 3 stuff. It’s good to see the industry standards incorporating design patterns that used to be a pain in the butt to make. 7 Awesome CSS3 Techniques You Continue reading